Avail-TVN offers a great opportunity to work for an established organization that offers leading-edge digital media services. In addition to working with a smart, dynamic team and receiving a comprehensive benefits package, you'll enjoy creating innovative solutions that truly influence the latest technological developments in home entertainment.

Job#:
REF24W

Location:
Burbank, CA

TheAvail-TVN Network Operation Center (NOC) Director is an advanced technical leader responsible for the ongoing, smooth and seamless operations of the NOC.

This individual will have strong people management experience along with knowledge of the internet and networking protocols. Additional responsibilities include supporting all NOC Technicians and escalated issues that fits the pre-determined criteria.

• Assist in the overall management of the Avail-TVN NOC to ensure its full mandate.
• Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of company-wide monitoring initiatives and routine administration tasks.
• Identify and interview candidate(s) for the network operations team when needed.
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation.
• Ensure processes and procedures (e.g. reporting, patches, updates, call answering/handling, and training) are in place to support scalable growth.
• Ensure proper implementation of changes to operational procedures including review and training of NOC staff.
• Create, implement and manage an on-boarding process for all new clients.
• Manage the creation and maintenance of all NOC related documentation.
• Generate key reports for management including but not limited to: system availability, service level agreements, and customer issues.
• Ensure that systemic issues have appropriate resolution paths.
• Monitor work queues to ensure 100% compliance with SLAs.
• Ensure that NOC Technicians are working issues as efficiently and accurately as possible.
• Daily review of the NOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time.

• BA/BS preferred (or equivalent work experience).
• 3-5 years of management experience in a 24/7/365 environment.
• Possess a full understanding of web environments and architectures along with knowledge of HTTP, FTP, DNS, and other Internet protocols.
• Excellent knowledge of streaming protocols and formats like Flash and Windows Media Players.
• Familiarity with shell scripting and command line tools.
• Previous experience in a CDN is highly preferred but not required

• Exceptional leader, people manager and customer advocate with a passion for technical support.
• A charismatic and credible communicator who leads by example.
• Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment.
• Strong team player who can build strong relationships at all levels of the organization.
• Have excellent communication skills - written, verbal, presentation and interpersonal.
• An ethical and proactive leader who can maximize the resources of a start-up environment.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.